ScorePlus Privacy Notice

ScorePlus Limited ("ScorePlus", "we" or "our") is committed to respecting your privacy and to complying with applicable data protection and privacy laws.

You can visit our website without disclosing any personally identifiable information about yourself.

If you do submit personal information, for example, by enquiring about our products, services or completing a web form registration for a training product, you can be assured that we will use your personal information only to support your continuing relationship with ScorePlus.

We have provided this Privacy Notice to help you understand how we collect, use and protect your information when you visit our websites and when you use our products and services.

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information, or when you respond to communications from us (such as questionnaires or surveys).

The type of personal information we may collect could include, for example, your name and postal address, telephone number, email address, name of the company you work for, your current job title and other information collected on registration or through surveys.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

If you attend one of our seminars, we may record the name of the course and date you attended.

From time to time, if you consented accordingly, we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.

Non-personal Identifying Information

We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

How will we use your information?

We may use your information for a number of purposes which includes: processing your orders; delivering any services, products or information requested by you; responding to enquiries or complaints; administering debt recoveries; giving you information about forthcoming seminars and our consultancy services.

We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as email and the internet (subject to any preferences expressed by you).

If you have consented to receive details of products and services, seminar events and training, you can contact us at any time to have your details removed from lists used by us for any or all of those - the choice is yours.

To update your marketing preferences please email info@scoreplus.com and tell us what you want us to do (i.e. 'opt-out email', 'opt-out post', etc or if you have previously asked to stop receiving information by post for example, but would now like to change your mind and receive information, then just say, 'opt-in post' in the subject header of your email). If you wish to be removed from all our records, please email info@scoreplus.com with “Unsubscribe me” in the subject line.

When will we disclose your information to others?

We may only disclose information about you and contact details to (i) companies or individual trainers engaged by ScorePlus to deliver a seminar or training event on their behalf, or for jointly hosted seminars or training events, if you are attending a training event or seminar, but only sufficient information for the purpose of that event, (ii) sub-contractors or people working with us to allow them do their jobs such as sending out joining information for seminars, and (iii) in the event that ScorePlus is sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Notice. In circumstance (iii) you will be informed in advance of any sale to ensure you have the opportunity to opt out at that point.

Please note that ScorePlus will not sell or pass your personal information to third parties to allow them to contact you other than in relation to ScorePlus services.

ScorePlus may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

Social media, blogs, reviews

Any social media posts or comments you send to us (on LinkedIn, for example) will be shared under the terms of the relevant social media platform on which they are written and could be made public.

Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.

Access to your Information

You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: info@scoreplus.com or Data Protection Officer, ScorePlus Ltd. PO Box 115, Bristol BS20 7ZL UK.

Please quote your name and address. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Information Security

ScorePlus recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. ScorePlus is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard, domain control validated (DCV) SSL certificates to provide encryption of data in transit, for example, all access to ScorePlus’s website and management portals is covered by HTTPS.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. ScorePlus cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Privacy Support

ScorePlus reserves the right to amend or modify this Privacy Notice at any time and in response to changes in applicable data protection and privacy legislation.

If we decide to change our Privacy Notice, we will post the changes on our website, so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we are able to use your information in this different manner.

If you have any enquiry about ScorePlus's privacy notice or practices, please write to: Data Protection Officer, ScorePlus Ltd. PO Box 115, Bristol BS20 7ZL UK. or send an email to: info@scoreplus.com

Monitoring and or recording of all your Communications

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of ScorePlus's website, to ensure effective systems operation and in order to prevent or detect crime.